FAQ
Westgate Resorts Frequently Asked Questions
1.What is the Resort Preview/Tour Presentation about?
Your resort preview includes breakfast plus a fun and entertaining discovery tour of the property. You’ll be introduced to the many exquisite amenities and family-friendly activities available on site. Your friendly vacation representative will also explain the extraordinary benefits and savings provided by vacation ownership at Westgate Resorts. There is no obligation to purchase, and the rest of your vacation is simply yours to enjoy!
In addition to receiving the best guaranteed price, all standard daily resort fees will be waived with your preview package.
2. Must my spouse/significant other be present with me for the Resort Preview/Tour?
If married, cohabitating or engaged, both parties must attend the tour presentation together. Also, both parties must present a valid photo ID with matching addresses.
3. Do you provide transportation to local attractions?
Westgate Resorts has suspended its scheduled transportation service in most destinations. Call your resort for additional information.
4. Are housekeeping services included in my resort stay?
Guests may receive housekeeping every day. Please call the property directly before arrival using the number listed in your confirmation letter to request full housekeeping services during your stay. Additional fees may be associated.
5. Can my family/friends check-in without me being there?
Unfortunately, only the person whose name is on the vacation package is permitted to check-in.
6. What is vacation ownership?
Vacation ownership is the ultimate in vacationing, offering you and your family a lifetime of resort-style getaways in the most popular and sought-after destinations! You'll never settle for a small standard hotel room again. Instead, you'll enjoy a high-quality vacation investment that provides luxury accommodations and exclusive amenities such as all the special comforts of home, fun-filled activities, onsite dining, and entertainment, and much more.
7. How do I change/upgrade my package for a larger room?
If you would like to change your dates, upgrade your vacation package for a larger room, add extra nights or even attraction tickets please contact Customer Service at 1-800-218-4363 during our normal business hours. All accommodations, dates changes and special offers are subject to availability and additional fees may apply.
8. Is childcare provided at the resort?
Childcare varies depending on the property that you are staying at. You can contact the resort/hotel directly by using the phone number provided in your confirmation letter to inquire about the childcare hours of operation and fees.
9. Do I have to use the same credit card to check-in that I used to purchase my package?
Yes, you must use the same credit card to check-in. The credit card must be in the same name as the person on the package. Upon check-in you will be asked to present a valid credit card or debit card with an available amount of up to $200.00 as a deposit. All money will be refunded upon departure less taxes and the incidentals. Check cards that are sponsored by American Express, Diners Club, Discover, Visa & Master Card are accepted. Prepaid and reloadable cards are not accepted.
10. I am an owner; how can I book my week?
Owners can book their week by calling the Owner Reservations Department at
1-800-925-9999. For Exclusive Events, Owner Benefits and Owners Account Management Visit us at Westgate Owners
11. Can I transfer my vacation package?
Vacation offers are non-transferable.
12. Do I need to confirm my package prior to arrival?
Yes, please contact Customer Service at 1-800-218-4363 up to 10 days before your arrival date to re-confirm the details of your package and any additional items.
13. Can I change my tour date and/or tour time?
No, tour date or time changes will be accepted within (2) two weeks of the scheduled arrival date. Please note that the tour date, time and/or location may be changed at the resort’s discretion.
14. What is Westgate’s pet policy?
15. Can I change my reservation to another destination?
You can change your reservation to another Westgate location. Reservation changes are subject to availability and additional fees may apply. Please contact Customer Service at 1-800-218-4363 to modify your reservation.
16. Are cribs available at the resorts?
Due to safety standards, the resorts do not offer cribs. However, you may request a pack n’ play for your small children at the resort. Additional fees may be associated.
17. Travel Alert- Advisories on major travel & weather events
For weather updates in your destination, visit www.weather.com. If you are visiting a location such as Florida during hurricane season, call Customer Service at 1-800-218-4363 for any modifications.
18. How do I review or change my personal information?
If your personal contact information (name, address, email, or phone number) is incorrect on your confirmation letter, please contact Customer Service at 1-800-218-4363.
19. I recently made a reservation, but I haven't received a confirmation email yet.
No worries! Please call us at 1-800-218-4363.
20. Can I Purchase attraction Tickets?
Yes! Westgate has partnered with Kissimmee Guest Services to provide you, our valued guests, with the lowest prices and best service! If you have any questions , please contact Customer Service at 1-800-218-4363.